William B. Arnold P.O. Box 3416 Biloxi, MS 39535 (228) 990-2191 Email: arnoldwi@sprynet.com Objective: Provide your clients with a robust architecture, utilizing my wide range of skills, including communication and computer technology, managerial, and organizational prowess. I desire a challenging, creative environment to employ responsibility and flexibility with advancement opportunities. Executive Summary: Bringing 22+ years of communication management and technical expertise, flexible problem solving personality to bear. Energetic communications manager/engineer with a proven track record for producing results by managing, installing and maintaining enterprise wide networking and telecommunications technology. Achievements include LAN/WAN installation and administration spanning more than 10+ years facilitating military organizations with strategic planning, technology assessment, procurement, and development of information systems in a variety of hardware/software and network platforms. Extensive experience in communication systems deployment, LAN/WAN management, network operations, UNIX and Linux System Administration, and information services. Exceptional conceptual, analytical, communication, interpersonal and troubleshooting skills. People first, success driven. PROFESSIONAL EXPERIENCE Assistant Work Center Supervisor, Langley AFB, VA - 04/96-09/99 Aggressive involvement from custom communication equipment configuration to specific system software solutions. Supported the $470 million dollar U-2 Reconnaissance Intelligence System. Superior troubleshooting skills and innovative problem solving, led to efficient system operations. Technical areas include the installation, configuration and management of computer terminals, Cisco and Bay Network routers, firewalls, proxy servers. Long haul satellite communication terminals provided communication power with FDDI, muliplexers, channel banks, modems, CSU/DSU's, point-to-point and 9.6kbs - T5 circuits. In-depth experience with LAN switches, configuration of LAN/WAN networks, SUN, VAX, UNIX servers/clients and telephone PBX's. Site technical expert, continuously provided system equipment configuration and troubleshooting techniques to team members. Personnel security manger. Deputy Site Commander, 332 EOSS, Kuwait 10/98-04/99 Utilized extensive background knowledge in directing daily and long term requirements for 25 military/civilian employees supporting U-2 earth terminal communications platform. Site survey team member dedicated to near future improvement programs. Developed working relations with outside agencies for program growth. Provided superior network administration and maintenance capabilities. Installed, configured and administrated RedHat Linux server facilities, utilizing TCP/IP protocol for file and print sharing services utilizing Samba, NFS, and NetWare Emulation configurations. Consolidated file storage arrays into a seamless information solution. Worldwide web/FTP capabilities promoted remote real-time system availability status. Implemented SSL secure internet access capabilities. Installed UPS equipment on mission critical equipment. Managed Win 95/98/NT, UNIX, VAX software platforms. Zero downtime, first time ever. Deputy Logistics Chief, 4415 IS Sqdn, Saudi Arabia 10/96-02/97 Supervised 75 military/civilian employees. Directed hardware/software daily preventative maintenance and quick reaction restoral functions. Provided close support to the site Commander and Logistics Chief. Assure timely response to critical system anomalies and prescribed future remedial corrective actions. Troubleshoot a multi-hop multiplexed circuit with complex diagnostic test equipment. Non-Commissioned Officer in Charge of Maintenance, USFK/J6, ROK 03/95-04/96 The United States Air Force Liaison Officer to the Republic of Korea (ROK) for secure national networks. High visibility position supervising 9 US Naval and US Army technicians. Effortlessly managed two national high-speed secure network installations and maintenance programs. Flawless execution of initial installation and maintenance ensured total compliance with National Security Agency strict standards. Equipment failure virtually eliminated; realized cost savings of $15,000+ over original equipment installation and configuration requirements. Primarily responsible for significantly improving team operations and assigned personnel technical proficiency. Constructed a test facility with an encompassing maintenance administration program, resulted in decreased repair turnaround times and enhanced maintenance proficiency on site-unique equipment. Span of duties included planning and coordinating network terminals, routers, modems, and ancillary equipment to 25 ROK military installations. Provided on-site customer initial, continuing training and technical support. Trained team members utilizing advanced techniques significantly strengthened customer relations and network efficiency. Road warrior. Work Center Supervisor, 355 Communications Sqdn, D-M AFB, AZ 09/90-03/95 Directed daily installation, preventative maintenance and trouble relief efforts of 6 team members. Lead team members in personal computer hardware and software installation, configuration and maintenance solutions to 5000+ clients. Highly efficient program, 2+ million dollar cost savings. Developed unique LAN remote-access message dissemination effort. Combined emerging technologies with current hardware/software to provide customers with instant reader-to-writer access to unclassified and classified message traffic. Low cost, quick implementation and ease of use ensured timely message traffic dissemination and client approval. Re-occurring monthly cost savings of 8k+ dollars. Installed, configured, and maintained LAN remote-access information help desk service center. Dramatically boosted area-wide customer satisfaction. Computer system security technical expert and compliance analyst. Essential system improvement and problem solving team member. Non-Commissioned Officer in Charge of Maintenance, 1945 ISG, Germany 09/84-09/90 Site lead mentoring 14 personnel performing daily preventative maintenance and installation functions. Directly responsible for administration of overall maintenance concepts and functions. Led installation and implementation of 200+ communication devices; spanning 27 national site offices. Logistics security inspector/manager. Road warrior. Combat Communications Supervisor/Technician, 5th CCG, Robins, GA 09/83-09/84 World-wide deployable communications hub assistant team leader. Provided deployable secure real-time message traffic long and short haul facilities. Trained and qualified in minimum time frame. Logistics security inspector/manager. Telecommunications Technician, 2137 Comm. Sqdn, Germany 08/79-09/83 Brought previous job skills to bear. Mentored younger technicians through superb technical expertise and troubleshooting abilities. Significantly improved maintenance operations through on the job training provided to all technicians. Considerably reduced equipment downtime and premature failure. Actively maintained 4 European communication offices. Road warrior. Teletype Repair Specialist, 1839 E&I Group, Keesler AFB, MS 04/77-08/79 Gained valuable technical expertise during overhaul of numerous teletype equipment configurations. Consistently displayed highly skilled technical abilities, and a quick-to-learn and can-do attitude. Personal Achievements 1996-Present: RedHat 5.2 to 7.0 Linux network system administration, O/S monitoring, automated software upgrades, backups and disaster recovery. Deployed Windows 95/98/NT and Novel NetWare environment integration. Initiated and managed web hosting services applying shell scripting, HTML, CGI and Java Apache Web Server HTTP services. Instituted Sendmail, FetchMail, and QMail email management. Administered Cisco TCP/IP switching/routing, IPX/SPX, VPN, Voice over IP, DNS (Bind 8), caching DNS, NIS/NFS, Samba services. Incorporated anonymous FTP, SSH telnet, X server hosting, and PPP dial-in/out services. Deployed remote management SNMP tools, TCP/IP masquerading functions and firewall certification using security certified packet-sniffing software. Currently exercising long term strategy for IT operations, and accommodating Beowulf server clustering techniques. 1991-1996: Installed, configured and maintained a remote bulletin board system (BBS). BBS provided remote dial-in access for 2000+ subscribers. Initial 2 personal computers serially networked, provided 2 dial-in lines with 150-megabyte storage capacity. During 1994, expanded operations to 6000+ subscribers, 2 gigabit hard drives and 32 gigabit of CD-ROM storage, accessible through 7 dial-in access lines, with 12 servers providing storage capacity and 652 messaging threads. Facilitated 24x7x364, operations with fault tolerate storage and automated system backups. Aggressively pursued emerging Ecommerce technology and audience targeting. Superior customer relations, cutting edge technology implementation. Education: Community College of the Air Force, awaiting AA in Computer Technology, present Air Combat Command Quality improvement, Process Management Training, 1994 Network Topology and Administration (2 weeks), Langley AFB, VA, 1993 System Administration Installation and Maintenance (Digital), 1993 Small Computer Maintenance (2 weeks), Langley AFB, VA, 1992 Community College of the Air Force - Aerospace management Certificate, 1992 USAF Non-Commissioned Officer Academy, 1991 City Colleges of Chicago - Computer/Electronics Technology, 63 hours - 1989-1990 University of Maryland - 8 hours - 1989-1990 Associated Military specific training spanning 1977-1999, available upon request Fully MS Office Suite literate, PhotoShop, Delrina JetFlow Functionally adept in Win 9x, NT 4.0, Novel NetWare, 3.11 - 4.11, Linux, VMS, UNIX Awards: US Air Force Meritorious Service Medal - 1999 Armed Forces Expeditionary Medal (2) - 1997, 1999 Air Intelligence Agency Sensor Olympics, Silver Medallist, 1997 US Joint Service Commendation Medal - 1996 US Army Achievement Medal - 1995 US Air Force Achievement Medal (7) - 1983, 1984, 1990, 1993, 1994, 1996 Military Service: United States Air Force, active duty, 1977-1999 Clearance - Top Secret/SCI clearable Community: Volunteer Southside Shriners Club, Children's Hospital Fund raising References: Upon request